Account Management

Manage, maintain and grow the sales and relationships with a specific customer or set of accounts. This includes in-depth customer engagement, relationship-building and provision of quality solutions and service to address customers' needs efficiently and generate revenue.

Advanced Generative AI Technology

Exploring the advanced techniques, cutting-edge developments, and ethical considerations in the field of Generative AI technology.

Application Development of Generative AI Models

Designing and building applications around generative AI models, integrating the language processing capabilities towards specific use cases and domains.

Apply Teamwork In The Workplace

Work as a team and participate in team activities in their work area.

Apply Workplace Safety and Health in Construction Sites

On completion of this unit, learners will have the skills and knowledge in applying workplace safety and health practices to ensure the safety of oneself and others at work in the construction Industry by identifying own roles and responsibilities in construction job, following safe work procedures, adopting relevant risk control measures when working at heights and responding to fire emergencies.

Architecture Design

Utilise holistic design approaches for the conceptualisation, development and enhancement of design solutions.

Assessment Design and Implementation

Design and implement assessment methods and tools to evaluate learner progress, taking into account the learning objectives of the specific art form and incorporating showcase style assessment opportunities where appropriate and as relevant to the art form, such as performances, portfolios, and exhibitions.

Brand Management

Co-create the organisation's projected brand and reputation with the customer, consider customer's perspectives and the organisation's desired image and priorities. This also includes the development and execution of branding campaigns, public relations and reputation management strategies to sustain or enhance the desired brand.

Business Networking

Establish mutually beneficial relationships with business stakeholders, potential clients and customers.

Business Opportunities Development

Develop and implement plans to enhance organisation's business performance and growth.

Business Presentation Delivery

Perform required tasks to prepare and present information in various business settings involving preparation, understanding of audience, delivery and tailoring of messages to be conveyed.

Business-to-Consumer Management

Execute customer management strategies to complete sales of products and services to the satisfaction of customers.

Carbon Footprint Management

Quantify and reduce the organisational carbon footprint.

Care Assistance

Provide care, assistance and training in Activities of Daily Living ADLs.

Case Reporting and Documentation

Integrate, organise and document the essential facts and observations of a case in a manner that is clear, coherent and in the best interest of the client.

Case and Care Planning

Use different models and approaches for developing case and care plans to support clients' needs in accordance to organisational practices.

Casework Evaluation

Evaluate effectiveness and efficiency of casework interventions.

Child Safety and Protection

Implement safety standards and procedures, and appropriate courses of action to ensure the safety and protection of children.

Civil and Structural Engineering Management

Manage the design, technical specification, selection, modification and troubleshooting of civil structures and systems to provide civil and structural engineering discipline support to construction, maintenance and project teams.

Client Investment Suitability

Determine client suitability, financing needs, risk management requirements, investment objectives and propose relevant sales opportunities.

Clinical Supervision

Support the professional development of counsellors in advancing therapeutic, casework and counselling skills, and maintaining high standards of professional practice through a myriad of supervisory modalities and models by providing a supportive learning environment for supervisees.

Client Investment Suitability

Determine client suitability, financing needs, risk management requirements, investment objectives and propose relevant sales opportunities

Clinical Support Duties and Procedures

Provide assistance with clinical duties and simple clinical procedures.

Clinical Support for Patient Service Associates

Assist with clinical duties or perform simple clinical procedures during consultation as instructed by registered practitioners and according to organisational guidelines and procedures.

Community Partnership

Establish and foster partnerships with community stakeholders through a culture of collaboration to develop mutually beneficial programmes for children and families.

Conceptual Thinking

Analyse and synthesise information by identifying key issues, perceiving unseen patterns and trends and deducing connections between issues to develop relevant ideas and solutions.

Conflict Management

Build consensus, maintain the best interests of the organisation and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively.

Construction Technology

Identify and apply the most suitable and effective construction processes and technologies to achieve project objectives.

Continuing Professional Development Management

Facilitate the implementation of continuing professional development plans within the organisation to extend, update and maintain the technical competences of professionals.

Continuous Improvement Management

Apply continuous improvement strategies to improve products, services or processes across the organisation.

Contract Administration and Management

Develop contracts to determine suitable conditions of contract, and optimise the contract administration and management process taking into consideration the nature of the project.

Contract Preparation, Evaluation, Negotiation and Tendering

Manage contract creation, evaluation , negotiation, tendering to maximise operation and financial performance of an organisation.

Contracts and Agreement

Analyse and manage intellectual property contracts and agreements.

Core Principles of Generative AI

Comprehending the concepts, applications, and implications of Generative AI models.

Corrective Maintenance Management

Conduct diagnostic tests and inspections on assigned plants, equipment and systems, and develop plans for corrective maintenance, repairs and overhauls.

Counselling Intervention

Conduct counselling interventions to address socioemotional, mental, and social challenges.

Crisis Situations Management

Identify crisis response and recovery activities as well as implement the recovery and business continuity strategies to minimise the impact of disruptive events to the organisation.

Customer Acquisition Management

Develop customer acquisition strategies as well as foster customer relationships to attract new customers.

Customer Experience Management

Compile and analyse information gathered through various channels and manage communication across customer touch points to ensure a consistent and pleasant customer experience.

Customer Management

Manage customers with the goal of improving business relationships with customers and achieving service requirements.

Cyber and Data Breach Incident Management

Detect and report incidents, identify affected systems and user groups, trigger alerts and announcements to relevant stakeholders, and ensure efficient resolution of situations.

Data Governance

Develop, implement and practice guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches.

Design Creation and Development

Utilise relevant design approaches for the conceptualisation, development and enhancement of design solutions.

Digital and Physical Prototyping

Construct design concepts, either digitally or physically, to develop deeper understanding of the designs and test their usability and functionality.

Document Control

Implement documentation policies to facilitate the referencing of information for processes, systems and equipment, and to comply with regulatory requirements.

Effective Client Communication

Demonstrate effective communicative skills when communicating with clients and caregivers.

Electrical, Electronic and Control Engineering

Manage and monitor electrical, electronic and control engineering systems.

Engineering Drawing and Design Specifications

Create design specifications and technical drawings to guide installation and construction works.

Engineering, Procurement and Construction Management

Manage engineering design, procurement and construction for new process plants andor plant expansion projects.

Ethical and Governance Considerations in Generative AI

Grasping foundational ethical concerns and progressing to integrating ethics into AI projects, leading to advanced insight, and framework creation for responsible AI development.

Ethical Conduct and Professional Integrity

Understand the professional conduct, ethics and values and comply with the relevant legislation to uphold the integrity and reputation of the profession

Events Planning and Management

Develop, manage and execute event plans according to agreed timelines and budgetary requirements.

Food and Beverage Services

Prepare for service of food and beverages to customers in accordance with the service delivery standards of the organisation.

Generative AI Evaluation

Assess the quality, performance, and potential impact of Generative AI models across various domains and applications.

Generative AI Model Development

Apply deep learning expertise and statistical inference knowledge to design, implement, train, and evaluate Generative AI models for various tasks and applications, assessing the quality, performance, and potential impact of Generative AI models across various domains and applications.

Geotechnical Engineering Management

Manage the design, technical specification, selection, modification and troubleshooting of geotechnical equipment, structures and systems to provide geotechnical engineering discipline support to construction, maintenance and project teams.

Green Facilities Management

Manage facility operations and maintenance to minimise environmental impact and operational costs efficiently.

Greenhouse Gas Accounting

Assess, quantify, and verify greenhouse gas emissions produced by an organisation or organisational activities, to support the monitoring and management of an organisations carbon footprint. Ensure compliance with environmental standards and regulations, and develop strategies for the reduction of emissions and mitigation of climate change impacts.

Group Work Assessment and Planning

Perform client assessments, develop and plan group work processes and specialised intervention strategies to achieve effective outcomes.

Hospitality Venue Inspection

Organise and conduct property site inspections to introduce facilities and features of property to clients for the purpose of closing sales.

Inspection Engineering Management

Manage fixed equipment and piping inspection schemes, materials selection, construction, corrosion control, condition and fitness-for-service through on-stream, risk-based monitoring programmes and downtime inspections to provide inspection engineering technical support to maintenance, engineering design and project teams.

Integrated Marketing

Develop and execute marketing plan on and across various channels and platforms, as well as track customers' responses to and effectiveness of marketing communications on these channels. This also includes the integration of traditional and digital marketing channels and techniques where applicable.

Intervention Implementation

Perform the appropriate interventions based on client's needs, conditions and care plan.

Learning and Development

Develop knowledge, skills and abilities of self or employees to support the capability development needs of the organisation.

Legal and Compliance Management

Manage the adherence to applicable legislations and compliance standards.

Maintenance Strategy Development

Develop a corrective and preventive maintenance strategy.

Manage Workplace Safety and Health in Construction Sites

Manage the worksite safety and health management system and ensuring safety and health measures are put in place in construction activities.

Market Research

Formulate market research frameworks, as well as develop market research study objectives, market research plans and methodologies to analyse market trends and developments to forecast emerging market needs.

Market Trend Analysis

Plan and conduct marketing and digital research and analysis to uncover market, customer and competitor trends in order to extract useful business insights. This also includes the evaluation of marketing activity effectiveness and development of ways to optimise marketing efforts.

Marketing Campaign Management

Develop evaluation strategies for marketing campaign effectiveness and analyse data to provide recommendations for improvements in future marketing campaigns.

Marketing Management

Manage organisation's marketing plans.

Marketing Operations Management

Execute marketing tasks and activity operations.

Marketing Strategy Development and Implementation

Develop sales and marketing strategies and operational plans and evaluate performance outcomes to identify improvements to enhance sales performance and achieve organisational strategic objectives.

Meetings, Incentives, Conferences and Exhibitions (MICE) Content and Experience Development and Delivery

Manage the content and experience for Meetings, Incentives, Conferences and Exhibitions MICE events, including programme and itinerary development, identification of key speakers and partners, and liaising with exhibitors regarding content curation, exhibition specifications and exhibition layouts.

Monitoring and Surveillance

Develop and conduct checks and observations to assess adherence to statutory regulations and standards, thoroughness of compliance controls and monitor for irregular activities.

Order Fulfilment Administration

Administer receiving, processing, delivery and optimisation processes for orders in order to support business and customer requirements.

Organisational Design

Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities.

Organisational Policy Development for Workplace Safety and Health

Develop organisational Workplace Safety and Health policies to ensure compliance with prevalent national regulations and practices.

Perform Manhole Safety Assessment

Apply safe work practices and regulatory requirement on manhole andor confined space, conduct risk assessment to identify and assess hazards, perform gas testing and record and interpret the gas measurement results activities in construction and related industries.

Print Management

Manage print production, monitor progress and apply quality control procedures to ensure compliance with project specifications as well as contractual agreements.

Product Demonstration

Develop knowledge of the range and price of the organisation's products and services, as well as present and demonstrate the use and application of products and services to customers.

Product Marketing and Branding

Develop and implement product marketing strategies by leading sales data collection, segmentation, market research, product marketing idea development and optimisation. Implement product marketing strategies and recommend changes based on desired product and/or corporate positioning and branding.

Programme Evaluation

Evaluate the effectiveness and efficiency of programmes, and contribute to continuous programme improvement

Programme Planning

Develop programming strategies and plans to manage the placement of the organisations content on linear and non-linear platforms and to maximise the reach and monetisation potential of the content.

Programme Quality and Audit Management

Ensure the quality of services adheres to standards and develop initiatives to enhance quality through systematic review of programmes and services against criteria and the implementation of changes.

Programme and Project Management

Manage the implementation and development of programmes and projects to facilitate achievement of organisations objectives and growth.

Product Marketing and Branding

Develop and implement product marketing strategies by leading sales data collection, segmentation, market research, product marketing idea development and optimisation. Implement product marketing strategies and recommend changes based on desired product andor corporate positioning and branding.

Project Coordination

Coordinate project activities and workflows in collaboration with project teams and relevant stakeholders, as determined by project plans, to fulfil expected project outcomes and objectives.

Project Execution and Control

Implement projects in accordance with project plan and deliverables, and monitoring and controlling processes performed to influence project outcomes.

Project Management

Execute projects by managing stakeholder engagement, resources, budgets and resolving problems.

Project Plan

Develop project plans and manage project risks using appropriate project management tools.

Project Timeline

Determine project requirements and develop timelines to ensure timely project delivery.

Prompt Engineering

Crafting effective prompts to shape outputs in AI models, evolving from basic construction to nuanced and strategic input design to create prompts that optimize AI model performance, combining different methodologies to generate innovative and effective prompts.

Quality Control Management

Establish and implement quality control systems and procedures to ensure the quality of products meet desired levels of standards and compliance at all stages.

Quality System Management

Coordinate and direct the organisations activities to meet customer and regulatory requirements as well as identify opportunities for improvement.

Regulatory Submission and Clearance

Manage the processes for obtaining the required project approvals, permits, and the compliance to regulatory conditions.

Report Writing

Present specific information and evidence in a clear and structured format.

Research

Research on a concept or idea to provide inputs for content development.

Retail Administration

Manage and validate petty cash transactions, as well as document hours worked for each employee.

Risk Assessment

Perform assessment of risks, including fraud risks, through understanding the clients business.

Sales And Business Development

Manage business development efforts to generate new business or upsell and increase business with existing accounts.

Sales Closure

Perform numerical calculations and execute selling strategies to complete sales of products and services to the satisfaction of customers.

Sales Delivery

Manage sales delivery activities to achieve sales for the organisation through new and existing clientele.

Sales Management

Develop, monitor, and implement sales plan to achieve business objectives.

Sales Strategy

Define sales strategies and market penetration plans for the retail target segment.

Sales Target Management

Evaluate and monitor sales target and performance to plan and initiate actions to achieve excellence in sales delivery.

Sales Trends and Opportunities Analysis

Analyse sales trends and opportunities to manage inventory, evaluate sales strategies and pursue new sales leads to meet organisational sales and marketing objectives.

Service Partnerships

Collaborate with partners to deliver and enhance the customer experience.

Service Planning and Implementation

Develop and implement strategies and plans for the service operations.

Service Quality Management

Manage, develop and review the quality with which services are provided to clients.

Social Service Programme Development

Develop social service programmes using intervention concepts and frameworks that serve the needs of the clients and community.

Social Service Programme Implementation

Implement effective social service programmes that serve the needs of the clients and community.

Stakeholder Management

Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organisational procedures.

Strategy Development and Implementation Management

Develop and implement organisational strategic plans and provide direction to the organisation.

Strategy Execution

Develop and implement plans to achieve organisational and departmental strategies and goals.

Strategy Planning

Develop organisational strategies and policies by analysing the impact of internal and external influencing factors and seeking consultation from relevant stakeholders.

Supervise Metal Scaffold Erection

Supervise scaffold erection and dismantling work activities in construction and other industries.

Supervise Workplace Safety and Health for Formwork Construction

Supervise formwork activities which include the construction, erection, alteration or dismantling and inspection of formwork structures at any worksite.

Support Service to Children and Youths

Provide support services to children and youths to ensure their overall well-being.

Support Service to Seniors

Provide support services to seniors, their families and caregivers by identifying and understanding their needs and concerns.

Sustainability Assurance

Evaluate and verify the accuracy, relevance, and completeness of an organisations sustainability reporting, ensuring alignment with established regulatory standards, environmental goals, social responsibility, and economic outcomes. Enhance the transparency, credibility, and trust in an organisations sustainability reporting, ensuring that informed decisions can be made.

Sustainability Management

Plan, develop and roll out of an organisation-wide sustainability strategy. This includes the assessment of the organisation's utilisation andor consumption of energy and other resources, vis-a-vis the availability and stability of supply sources and external best practices and standards in sustainability. This also includes the on-going monitoring and tracking of energy andor resource-consumption over time, to identify impact on the organisation's internal and external environment as well as potential improvements in energy- or resource-efficiency.

Sustainable Engineering

Design, construct and operate engineering systems and assets to optimise energy management and enhance environmental performance.

Team Management

Manage staff performance by developing systems and processes to ensure key performance indicators are met.

Technical Drawing

Manage the composition of precise and detailed drawings and specifications that visually communicate how designs function, or are produced, to guide the construction.

Technical Inspection

Execute formal inspection exercises to ensure quality, safety, and reliability adhering with technical specifications and compliance requirements.

Trade Processing, Fund Settlement and Treasury Transaction Processing

Demonstrate the ability to validate appropriate fund terms and transfers, monitor and review the smooth delivery of securities to buyers, perform settlement, rate verification, reconciliation and post-trade confirmation activities including reporting transactions that have not been cleared or are unusual.

Use of Generative AI Models

Utilizing Generative AI models, starting from basic tasks to handling diverse and complex tasks proficiently, showcasing adaptability, optimization, and strategic model selection.

Utilities Management

Develop plans to meet manufacturing utilities and energy requirements while conserving and managing the use of energy and utilities by the facility.

Volunteer Programme Management

Manage volunteer programmes, operations and logistics and develop volunteer programmes for the organisation.

Workflow Management

Design, construct and operate engineering systems and assets to optimise energy management and enhance environmental performance.

Workplace Optimisation

Plan and manage the work spaces to encourage collaboration and build organisation culture.

Workplace Safety and Health Supervision in Tunnelling Construction

Apply appropriate control and safety measures when supervising deep excavation and tunnelling construction works common safety.

Youth Outreach

Interact and engage with youths in diverse settings through platforms and activities that interest them.